Policy & Announcements

Last updated September 12, 2022

SAFE

The safe in your hotel room is provided for your use during your stay. Please use the safe to secure your personal effects. The hotel assumes no responsibility for unsecured valuables.

MAKING YOUR RESERVATIONS

If you decide to make an online reservation at the Site, you will be linked to a reservation interface and a third party booking engine (“Booking Engine”) provided by YourReservation.net, a product of Trust International, owned and operated by Sabre Hospitality Solutions. While it appears to be part of our site, the Booking Engine is in fact provided by a third party and is governed by its own terms of use and privacy practices. Alternatively, you are welcome to call us 1-877-528-4249 and speak with one of our customer service representatives to make a reservation.

GROUP RESERVATIONS

When booking ten (10) or more rooms, different policies and additional terms may apply. Please contact us at +1 212-766-6600 for more information and further assistance.

RATE REQUIREMENTS

Some rates have special requirements at check-in. Please verify that you qualify for the rate that you have reserved. We are not obligated to honor special rates if you do not qualify or do not have proof of qualification.

SPECIAL REQUESTS

Although we will do our best to accommodate special requests, all special requests are subject to availability and may be subject to additional charges. There is no guarantee that your request will be honored.

MODIFY/CANCEL A RESERVATION

To view, change or cancel your reservation, please email reservations.seaport@mrchotels.com or call 1-877-528-4249. Any modification to a reservation is subject to the hotel’s availability at the time the modification is requested and may change the rate and/or require payment of cancellation fees.

RESERVATION GUARANTEE RULES

For reservations guaranteed with a form of payment at time of booking, rooms are held until hotel check-out time the day following arrival. For reservations not guaranteed with a form of payment at time of booking, rooms are held until set cancellation time per the rules of the reservation. In the event more guests arrive than can be accommodated due to hotel overbooking or an unforeseen circumstance, and hotel is unable to hold rooms consistent with this room hold policy, hotel will attempt to accommodate guests, at its expense, at a comparable hotel in the area for the oversold night(s), and will pay for transportation to that hotel.

PACKAGE HANDLING

There is a package-handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

SMOKING

The hotel is 100% non-smoking. Penalties apply.

EXCHANGE RATE

For non-us hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel’s control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.

RATE/RESERVATION VALIDITY

Please note that electronic reservation confirmations are provided to you solely for your convenience and that we retain official records of our reservation transactions, including details of dates of stay and room rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, our official records shall control. Tampering with this confirmation to alter the room rate, or any other reservation information is strictly prohibited and may have legal consequences.

EARLY DEPARTURE

When you check-in, you will be asked to confirm your departure date. You may be able to change your departure date without a penalty if your rate plan permits and if you do so before the end of your arrival day. After reconfirming your departure date, if you decide to leave earlier, you may be charged the early departure fee. Please contact the hotel if you have any questions.

RESIDENCE FEE

Mr. C Seaport is proud to announce the inclusion of the following amenities for all of our guests at a nominal charge of $24.95 per night. This amenity fee program includes, but is not limited to the following: Welcome Bellini upon arrival, morning selection of coffees and teas served until 10am daily in the lobby bar, high-speed wireless internet access & complimentary bikes.

FORCE MAJEURE

We will not be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond our control. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquake, fire and explosions.